All Technology Help Desk requests should be submitted using our new HelpDesk system.
Currently,the Technology Help Desk system uses Eduphoria's HelpDesk. It allows any staff member to submit a tech work order directly to the Help Desk database. If you read and follow these simple instructions, you will experience a much faster Help Desk service and you will avoid very long telephone calls. Please take a minute and read our guidelines.
1. Provide complete details when submitting your work order.
*For all hardware problems, including computers, monitors, printers, etc.,we must have the serial number or Dell Service Tag number, the make,model, and operating system.
*For networked printers, if possible please provide IP address.
*For software requests or problems, we must have all the computer information plus the software name, version number, and exact error messages or description of the problem.
2. Please make sure that we have correct contact information; including campus, room number, teacher name, and extension.
3.After your request has been submitted, keep the work order number untilyour issue is resolved. You can check the status of your work orderwithin HelpDesk.
4. DO NOT submit urgent or emergency issues. High priority issues should be phoned in to the Help Desk at 584-6410.
If you have any problems or questions about submitting requests, please call the Help Desk at ext 6410.